Client Care with Italian and Spanish

Lokalita
Druh pozice
Plný úvazek
Práce z domu
Flexibilní pracovní doba
Práce pouze na pracovišti
Zveřejněno
Kontaktní osoba
Referenční číslo
13-6-410764
Tato pozice je archivovaná
Tato pozice je archivovaná
Popis pozice

We are seeking for multilingual candidates with customer service background and willingness to learn.

Your new role will include:

  • Taking care of an assigned portfolio of customers
  • Assisting customers with how-to’s
  • Handling customer service inquiries and issues via telephone or email
  • Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
  • Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
  • Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
  • Supporting the customer during the entire order to cash process
  • Maintaining and managing relationships with them
  • Solving possible issues and giving advice if needed

Contract: 1 year with a possibility of prolongation

Start: November 2024

Location: Prague 3

Požadavky
  • Fluent ENGLISH in both written and oral form, min. C1
  • Perfect ITALIAN and SPANISH, min. B2+
  • Completed studies
  • Good communication skills are essential!
  • Previous customer service work experience or logistics background
  • Being an independent and responsible person
  • Goal-oriented person - always trying to find a solution
  • Excellent and effective organizational and time management skills
Benefity
  • 5 weeks of vacation
  • Annual bonus
  • Meal allowance
  • Training and courses
  • Other benefits
Další informace
Více podobných pozic naleznete na https://www.grafton.cz/cs/job-search
Tato pozice je archivovaná
Tato pozice je archivovaná