We are seeking for English speakers with customer service background and willingness to learn.
Your new Customer Service Representative role will include:
- Taking care of an assigned portfolio of customers
- Assisting customers with how-to’s
- Handling customer service inquiries and issues via telephone or email
- Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
- Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
- Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
- Supporting the customer during the entire order to cash process
- Maintaining and managing relationships with them
- Solving possible issues and giving advice if needed
Contract: 1 year with a possibility of prolongation
Start: immediately
Location: Prague 3