Customer Service Representative with Italian

Lokalita
Druh pozice
Plný úvazek
Práce z domu
Flexibilní pracovní doba
Práce pouze na pracovišti
Zveřejněno
Kontaktní osoba
Referenční číslo
13-6-409080
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Tato pozice je archivovaná
Popis pozice

We are seeking for multilingual candidates who speak fluent English and Italian, with customer service background and willingness to learn.

Your new Customer Service Representative role will include:

  • Taking care of an assigned portfolio of customers
  • Assisting customers with how-to’s
  • Handling customer service inquiries and issues via telephone or email
  • Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
  • Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
  • Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
  • Supporting the customer during the entire order to cash process
  • Maintaining and managing relationships with them
  • Solving possible issues and giving advice if needed

Contract: 1 year with a possibility of prolongation

Start: September 2024

Location: Prague 3

Požadavky
  • Fluent ENGLISH and ITALIAN in both written and oral form, min. B2+
  • Being professional and having a positive attitude is desired
  • Good communication skills are essential!
  • Previous customer service work experience or administration
  • Ability to work under pressure
  • Being an independent and responsible person
  • Ability to work effectively either alone or as part of a team
  • Excellent and effective organizational and time management skills
Benefity
  • 5 weeks of vacation
  • Annual bonus
  • Meal allowance
  • Training and courses
  • Other benefits
Další informace
Více podobných pozic naleznete na https://www.grafton.cz/cs/job-search
Tato pozice je archivovaná
Tato pozice je archivovaná