L1/L2 Service Desk with German |NEW PROJECT|

Lokalita
Praha
Obor
Zákaznické služby
Druh pozice
Plný úvazek
Mzda
55 000 - 65 000 Kč
Práce z domu
Flexibilní pracovní doba
Práce z domu
Částečná práce z domu
Zveřejněno
Kontaktní osoba
Dvořák Adam
Referenční číslo
20-6-407325-6
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Popis pozice

Are you an experienced L1 Technical Supporter and you would like to grow and gain more technical IT experience?

Do you speak German and English?

Then apply right now, this position is perfect for experienced L1s who want to grow for L2 and more.

These will be your daily IT support responsibilities:

  • Replying to questions: Hardware, software and network related
  • Directly managing technical issues closely with the L2 Support
  • Helping users to install their apps
  • Troubleshooting
  • Service Request management, User management
  • Identification and documentation of technical issues
  • Empathetic approach towards clients/internal employees and their needs
  • Redirecting complex issues to higher positions
  • Creation and contribution on manuals
  • Goal to achieve the best customer feedback
Požadavky
  • Advanced level of spoken and written English (B2+/C1) and German (B2+)
  • Energetic, dynamic and pro-active approach
  • Communication, compassion and social skills are a must
  • It is a plus to have a Degree in Computer Sciences or similar (not needed)
  • Network security and anti-virus knowledge is an advantage (not needed)
Benefity
  • 5 weeks of holidays
  • 4 Sick days
  • Meal vouchers
  • Referral bonuses
  • Multisport card
  • Refreshment in the office
  • Work on various projects
  • Professional and personal development
  • Developing of linguistic skills
  • Competitive salary and many other interesting benefits
Další informace
Více podobných pozic naleznete na https://www.grafton.cz/cs/job-search
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