An exciting opportunity to join a rapidly expanding company based in Prague. To support the growth they are currently recruiting a Client Service and Application Manager with German to join their team on a permanent basis.

We are looking for a Team Leader / Manager, not a IT Developer!

Your daily responsibilities will be:

• Providing daily support to a team of ERP Specialists who interact with clients, addressing their ERP usage, training, and technical support needs.
• Developing and implementing annual individual development plans, closely monitoring and assessing progress.
• Leading and facilitating the training of team members to ensure their proficiency in operational tasks.
• Setting and managing annual objectives, conducting performance assessments, and providing regular feedback to team members.
• Active involvement in the recruitment process for new team members, ensuring the selection of qualified candidates.
• Preparing and presenting weekly activity reports to track team performance and achievements.
• Organizing application support activities in accordance with the HR schedule, ensuring efficient delivery of services.
• Ensuring consistent, high-level delivery of client services in line with contractual commitments.
• Applying Client Service methodology, processes, and procedures, including ERP maintenance and configuration.
• Collaborating with other Team Leaders and HR to facilitate effective recruitment and training of new colleagues.
• Maintaining daily communication and coordination with other Team Leaders and HR to ensure smooth operations.
• Contributing to the establishment and implementation of the application