Client Service Manager with German | B2B ERP Solutions |

Location
Industry
Contract Type
Full-time
Salary
80 000 - 100 000 Kč
Work from home
Flexible work hours
Partial work from home
Published
Reference
20-6-410545
Job description

An exciting opportunity to join a rapidly expanding company based in Prague. To support the growth they are currently recruiting a Client Service and Application Manager with German to join their team on a permanent basis.

We are looking for a Team Leader / Manager, not a IT Developer!

Your daily responsibilities will be:

  • Providing daily support to a team of ERP Specialists who interact with clients, addressing their ERP usage, training, and technical support needs.
  • Developing and implementing annual individual development plans, closely monitoring and assessing progress.
  • Leading and facilitating the training of team members to ensure their proficiency in operational tasks.
  • Setting and managing annual objectives, conducting performance assessments, and providing regular feedback to team members.
  • Active involvement in the recruitment process for new team members, ensuring the selection of qualified candidates.
  • Preparing and presenting weekly activity reports to track team performance and achievements.
  • Organizing application support activities in accordance with the HR schedule, ensuring efficient delivery of services.
  • Ensuring consistent, high-level delivery of client services in line with contractual commitments.
  • Applying Client Service methodology, processes, and procedures, including ERP maintenance and configuration.
  • Collaborating with other Team Leaders and HR to facilitate effective recruitment and training of new colleagues.
  • Maintaining daily communication and coordination with other Team Leaders and HR to ensure smooth operations.
  • Contributing to the establishment and implementation of the application
Requirements
  • Proficiency in both English (B2+) and German (B2+)
  • Strong leadership skills with experience in team management (preferably in IT, HR, or B2B customer service)
  • Prior experience in B2B customer service environment, involving communication with stakeholders and clients
  • Proactive mindset and willingness to learn and grow in the field
  • Strong customer orientation and focus
  • Excellent communication, planning, and organizational skills
  • SAP experience is not required but a genuine interest in it is desired
  • Strong problem-solving abilities
  • Keen attention to detail
  • On-site presence in the office required three times a week as a manager
Benefits
  • 5 weeks of paid holiday
  • Home office
  • Contribution to pension insurance
  • Monetary Benefits
  • Meal vouchers
  • Language courses
  • MultiSport Card
  • Teambuilding activities
Other notes
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