Customer Care Specialist with French - Back Office

Location
Praha
Industry
Customer service
Contract Type
Full-time
Salary
55 000 Kč
Work from home
Partial work from home
Published
Contact
Team Assistant
Reference
13-6-411569
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Job description

Are you interested in customer service and administration? Are you fluent in French and English? Would you like to become a part of an international company? Then this job might be the perfect choice for you!

What is your role going to look like?

  • Monitors and processes offline customer orders and requests.
  • Provides accurate information about products, promotions, and sales terms.
  • Acts as an electronic point of contact for customers and sales representatives.
  • Ensures proper management of orders, including quotations, deliveries, invoicing, and handling complaints.
  • Resolves product and service complaints, including billing processes and invoice adjustments as requested by customers.
  • Complies with local legal requirements and sales terms, including returns, discounts, freight charges, warranties, and complaints.
  • Collaborates with other departments and implements processes.

Location: Prague - Palmovka

Start: immediately

Salary: 40 000 CZK/month

Requirements
  • Fluent level of English and French language.
  • Strong administrative skills and proficiency in systems such as SAP, CRM, and Excel.
  • Excellent written communication abilities with attention to accuracy and detail.
  • High sense of responsibility, urgency, and reliability in task
  • Adaptability to new procedures or tasks.
  • Strong multitasking, organizational, and stress management skills, with the ability to prioritize and provide excellent customer service.
Benefits
  • possibility of home office
  • contribution into retirement plan
  • meal allowance
  • 5 weeks of holiday
  • 4 personal days
  • Multisport card
  • Cafeteria
  • friendly environment
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
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