Customer Care Specialist with French - Back Office

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Location
Industry
Contract Type
Full-time
Salary
40 000 - 45 000 Kč
Work from home
Partial work from home
Published
Reference
13-6-411569
This position is archived.
This position is archived.
Job description

Are you interested in customer service and administration? Are you fluent in French and English? Would you like to become a part of an international company? Then this job might be the perfect choice for you!

What is your role going to look like?

  • Monitors and processes offline customer orders and requests.
  • Provides accurate information about products, promotions, and sales terms.
  • Acts as an electronic point of contact for customers and sales representatives.
  • Ensures proper management of orders, including quotations, deliveries, invoicing, and handling complaints.
  • Resolves product and service complaints, including billing processes and invoice adjustments as requested by customers.
  • Complies with local legal requirements and sales terms, including returns, discounts, freight charges, warranties, and complaints.
  • Collaborates with other departments and implements processes.

Location: Prague - Palmovka

Start: immediately

Salary: 40 000 - 45 000 CZK/month

Requirements
  • Fluent level of English and French language.
  • Strong administrative skills and proficiency in systems such as SAP, CRM, and Excel.
  • Excellent written communication abilities with attention to accuracy and detail.
  • High sense of responsibility, urgency, and reliability in task
  • Adaptability to new procedures or tasks.
  • Strong multitasking, organizational, and stress management skills, with the ability to prioritize and provide excellent customer service.
Benefits
  • possibility of home office
  • contribution into retirement plan
  • meal allowance
  • 5 weeks of holiday
  • 4 personal days
  • Multisport card
  • Cafeteria
  • friendly environment
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
This position is archived.
This position is archived.