CUSTOMER CARE SPECIALIST with GERMAN

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Location
Praha
Industry
Customer service
Contract Type
Full-time
Published
Contact
Divínová Lucie
Reference
20-6-370751
This position is archived.
This position is archived.
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Job description

Are you interested in CUSTOMER CARE? Do you speak German?

Do you want to communicate and cooperate with customers from the pharmaceutical field?

Then this is a great opportunity for you!

As the CUSTOMER CARE SPECIALIST you will be responsible for:

  • Providing the highest level of customer service excellence to customers
  • Managing the order management process for customers within the pharmaceutical/medicine division
  • Ensuring that customers´ needs are met in a timely and professional manner
  • Order processing in an accurate and timely manner
  • Maintaining and update individual customer forms, ensuring that all information is accurate
  • Maintaining knowledge of company products and customer service processes
Requirements
  • Advanced level of English and German
  • At least 1 year of experience in customer service
  • Customer approach
  • Excellent communication, problem solving and organizational skills
  • Flexibility, ability to prioritize
Benefits
  • Flexible working hours (fix hours between 10 - 16h)
  • Occasional work from home
  • 5 weeks of vacation
  • 5 sick days
  • Cafeteria 4 000 CZK/month (in trial period 1 500 CZK/month)
  • Meal vouchers - 100 CZK
  • Contributions to ACCA (30 000 CZK)
  • Contributions to accident and life insurance
  • Contributions to the pension (3% from salary)
  • Refreshments on the workplace (fruit and very good coffee)
  • Corporate events
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
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This position is archived.
This position is archived.