Customer Coordinator |ENG|

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Location
Praha
Industry
Customer service
Contract Type
Full-time
Work from home
Flexible work hours
Partial work from home
Published
Contact
Soukupová Andrea
Reference
20-6-408264
This position is archived.
This position is archived.
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Job description

Position: Customer Coordinator |ENG|

Work environment: Corporate business/ Healthcare

Your daily responsibilities will be:

  • Daily communication with customers in French via phone or mail
  • 70% front office tasks; daily calls with reliable customers in need
  • 30% back office tasks; processing of B2B customer orders and administration (SAP ERP)
  • Answering all of the customer's inquires
  • Working with company system according to company parameters
  • Adding new customers into the company system
  • Being ready to calm down customers if needed
  • Administrative and ad-hoc tasks
Requirements
  • Ideally native English speaker
  • If not, experience directly with US/UK/Ireland markets and customers
  • SAP ERP experience is an advantage; similar order processing ERPs such as Oracle etc. are also considered
  • Previous customer service experience is an absolute must (ideally SSC environment)
  • Communication and interpersonal skills
  • Strong PC skills (MS Office, ERP)
  • Stress resistant, ability to work independently
  • Team spirit
Benefits
  • 5 weeks of holidays
  • Sick days
  • Flexible working hours
  • Home Office possibilities
  • Meal vouchers
  • Referral bonuses
  • Multisport card
  • Refreshment in the office
  • Professional and personal development
  • Developing of linguistic skills
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
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This position is archived.
This position is archived.