Do you have knowledge of the Order-to-Cash process in a B2B business model? Are you proficient in Italian, Spanish, French, or German?

We’re looking for an experienced Customer Service Supervisor to lead our client's team in delivering B2B support for their products.

What You’ll Do:

• Lead and mentor a team of 12-14, focusing on order management and customer inquiries.
• Ensure high standards of customer support through effective processes and professional communication.
• Identify and implement process improvements for better customer service.
• Build strong relationships with sales, technical support, finance, and other teams.
• Gather and act on customer feedback to enhance experiences.
• Handle service incidents with urgency.