Executive L1/L2 Support

Location

Industry

Contract Type

Full-time

Salary

50 000 - 70 000 Kč

Work from home

Flexible work hours

Work from home

Partial work from home

Published

Contact

Reference

20-6-408555-1

This position is archived.

Job description

Are you an experienced Executive L1/L2 Technical Supporter and you would like to grow and gain more technical IT experience?

Do you speak German and English?

These will be your daily IT support responsibilities:

Supportive Executive managers with their technical issues, both onsite and remotely
Replying to questions: Hardware, software and network related
Directly managing technical issues closely with the L2 Support
Helping users to install their apps
Troubleshooting
Service Request management, User management
Identification and documentation of technical issues
Empathetic approach towards clients/internal employees and their needs
Redirecting complex issues to higher positions
Creation and contribution on manuals
Goal to achieve the best customer feedback

Requirements

Advanced level of spoken and written English (B2+/C1) and German OR French (B2+)
Energetic, dynamic and pro-active approach
Communication, compassion and social skills are a must
It is a plus to have a Degree in Computer Sciences or similar (not needed)
Network security and anti-virus knowledge is an advantage (not needed)

Benefits

Other notes

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This position is archived.