Executive L1/L2 Support

Location
Praha
Industry
Customer service
Contract Type
Full-time
Salary
50 000 - 70 000 Kč
Work from home
Flexible work hours
Work from home
Partial work from home
Published
Contact
Dvořák Adam
Reference
20-6-411071
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Job description

Are you an experienced Executive L1/L2 Technical Supporter and you would like to grow and gain more technical IT experience?

Do you speak German and English?

These will be your daily IT support responsibilities:

  • Supportive Executive managers with their technical issues, both onsite and remotely
  • Replying to questions: Hardware, software and network related
  • Directly managing technical issues closely with the L2 Support
  • Helping users to install their apps
  • Troubleshooting
  • Service Request management, User management
  • Identification and documentation of technical issues
  • Empathetic approach towards clients/internal employees and their needs
  • Redirecting complex issues to higher positions
  • Creation and contribution on manuals
  • Goal to achieve the best customer feedback
Requirements
  • Advanced level of spoken and written English (B2+/C1) and German OR French (B2+)
  • Energetic, dynamic and pro-active approach
  • Communication, compassion and social skills are a must
  • It is a plus to have a Degree in Computer Sciences or similar (not needed)
  • Network security and anti-virus knowledge is an advantage (not needed)
Benefits
  • 5 weeks of holidays
  • 4 Sick days
  • Meal vouchers
  • Referral bonuses
  • Multisport card
  • Refreshment in the office
  • Work on various projects
  • Professional and personal development
  • Developing of linguistic skills
  • Competitive salary and many other interesting benefits
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
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