Are you willing to travel for six months around the world, while working in a TOP IT company, fixing problem across the whole of North America?

If not, do not apply, if you want to, apply right away!

This position is perfect for; IT or technically oriented graduates, AND experienced L1s who want to grow for L2 and more.

These will be your daily IT support responsibilities:

• 99% of your responsiblity will be to travel across the US, visiting the local branches and support the local teams, while enforcing quality IT support
• Be part of a device/HW migration team, ensuring a smooth device migration
• Replying to questions: Hardware, software and network related
• Directly managing technical issues closely with the L2 Support
• Helping users to install their apps
• Troubleshooting
• Service Request management, User management
• Identification and documentation of technical issues
• Empathetic approach towards clients/internal employees and their needs
• Redirecting complex issues to higher positions
• Creation and contribution on manuals
• Goal to achieve the best customer feedback

This project is fixed for six months and will be terminated before the end of summer.