A global leader in IT services is looking for new members of their German technical support team, in a project related to the German energy industry.

Help investigate issues relating to problem management and provide support to users in a modern international office in the centre of Brno!

In this role, you will:

• Provide high-quality technical support to users
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
• Escalate an incident or troubleshoot tickets according to the company escalation

The successful candidate should be a goal-driven and enthusiastic team player, with excellent communication skills and a proven problem-solver.